Why We Do What We Do
Hotspotting.com.au exists to provide accurate and up-to-date insights for property investors and real estate professionals, helping them make informed decisions.
We are dedicated to supporting individuals and businesses in achieving their property investment goals by delivering reliable information and fostering transparency within the real estate industry.
ABOUT US
Our Mission
At Hotspotting, we pride ourselves on being an exclusive property market trends and insights service that prioritises our customers’ needs and interests. We believe in providing accurate, independent and tailored information to our clients, be they buyers, sellers, investors or real estate professionals.
In line with our commitment to professionalism and ethical business practices, we have established the following code of conduct:
Client Centric Approach
We aim to deliver the highest level of customer satisfaction by putting our clients at the forefront of our business. We will make every effort to understand your unique goals, motivations and budgets, tailoring our insights and analytics to meet your specific needs.
Independence & Integrity
We pride ourselves on being an independent source of property market information. Our insights are designed to provide you with accurate and unbiased insights, free from any external influences or conflicts of interest. We will always present information transparently, ensuring that our clients have access to the most reliable and trustworthy analysis.
Accuracy & Reliability
Our people are highly motivated, take responsibility for their own actions and ensure they keep up-to-date with technology and business trends. At all times, our people act with honesty and integrity; they do not accept improper payments, benefits or gains.
Professionalism & Respect
We maintain a high standard of professionalism and treat all our clients and colleagues with respect and courtesy. Our team is committed to providing prompt and reliable customer service, addressing any queries or concerns in a timely and efficient manner. We welcome feedback and suggestions to continually improve our services.
Continuous Improvement
We are dedicated to continually improving our services to better meet our clients’ needs. We regularly review and update our methodologies, technologies and data sources to ensure the highest level of accuracy and reliability.
We welcome feedback from our clients and actively seek opportunities for innovation and growth.
By following this Code of Conduct, we aim to build long-lasting relationships with our clients, based on trust, transparency and integrity.
We ensure that our insights and analytics provide you with a competitive edge when identifying your next investment hotspot.
Our Team
Terry Ryder
Founder & Managing Director
Terry Ryder boasts an extensive career spanning over 40 years as a distinguished researcher and writer in the field of residential real estate. Throughout his career, Terry has authored four noteworthy books on the subject matter. In 2006, he established hotspotting.com.au, which aims to aid investors and real estate professionals in identifying optimal locations for property investment.
Terry’s profound expertise and invaluable insights often attract interviews by mainstream television, radio, and print media platforms, where he regularly addresses pertinent real estate concerns. His reputation as a knowledgeable authority has prompted countless invitations to deliver public speeches, solidifying his status as a highly sought-after public speaker.
Tim Graham
General Manager
Tim has been working in the real estate and financial sectors since 2011. He has held various positions, including Global Sales Director with an international property platform and Chief Operating Officer at one of Australia’s largest finance and investment firms.
In addition to being an expert in the Australian market, Tim has vast experience across the US, Latin America, Europe, UAE and Asian real estate markets. He holds a Masters in Business Administration, is a licensed mortgage broker and is licensed as a corporate estate agent in Victoria and Queensland. He is an avid property investor himself.
Michelle Hele
Managing Editor
Michelle Hele has built a long career in Australian media as an expert writer and researcher on the Australian real estate market. She has more than a decade of experience writing about residential, commercial and industrial real estate.
She was previously the News Corp Group Regional Editor, State Real Estate Editor for Queensland, and the Real Estate Editor of The Courier-Mail.
Andrew Cook
PA & Office Manager
Andrew is responsible for overseeing the daily operations of the Queensland Office as an experienced organiser of all things. He lends his expertise to the support team and accounts while providing exceptional customer service as the primary contact for any questions or support tickets.
Outside of his role in client management and support, Andrew also works closely with our team of report writers to secure impactful news stories for our Hotspotting reports.
Shannen Berberabe
Marketing Consultant
With her bright and bubbly personality, Shannen effectively oversees all marketing functions at Hotspotting, encompassing the meticulous execution of email marketing initiatives, curation of our social media platforms and the creating of innovative concepts.
Johanssen Azores
Full Stack Developer
Johan assumes responsibility for overseeing all aspects of the Hotspotting website and members portal including our ecommerce platform. His exceptional technical proficiency combine with his drive for innovation has greatly contributed to the success of Hotspotting since his integration into the team.
Chris Graham
Business Development Manager
Chris has fifteen years of experience in the building and construction industries, making him a highly valuable member of the Hotspotting team as he has a solid understanding of our client needs.
He has been driven by a passion for real estate since his childhood and has successfully built an impressive property portfolio for himself, and loves helping others reach their own property goals.
Chris helps our Business Clients with Marketing & Research Products to help them attract and close more business.
